Voicebot recognizes patients who have appointments to manage and allows them to reschedule or cancel automatically, directing only those requests that require human intervention to telephone operators. The system allows you to reduce call center volumes and waiting times on line.
VOICEBOT
Automatically manage inbound calls to your switchboard
The intelligent voice assistant to intercept all incoming phone calls 24/7, even during peak hours or inactive call center times.
Automated voice support
Call redirection to the web
Automated booking management
Analysis and reporting of inbound calls
VOICE ASSISTANT
Increases the efficiency of the switchboard
REDIRECTION TO DIGITAL CHANNELS
Incentivize self-service solutions on your digital channels
The Interactive Voice Response (IVR) feature can ask the patient if they prefer to wait in line at the phone or receive an SMS with the link to your digital channels. The invitation link allows the patient to make a simplified registration and book or manage their appointments online.
APPOINTMENT MANAGEMENT
Reduce the no-show rate
When the phone wait is too long, patients who need to cancel an appointment may not want to wait for their turn and don't cancel, resulting in a no-show. Voicebot allows the patient to reschedule or cancel autonomously the appointment, giving you the opportunity to fill the free slot.
RECEIVING CALLS 24/7
Increase business opportunities
Approximately 1/3 of calls from patients are made to book a visit. With Voicebot and its redirection to digital channels feature you can recover calls and any reservations that are physiologically lost by the Call Center during peak times or after working hours.
