VOICEBOT

Automatically manage inbound calls to your switchboard

The intelligent voice assistant to intercept all incoming phone calls 24/7, even during peak hours or inactive call center times.

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Automated voice support
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Call redirection to the web
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Automated booking management
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Analysis and reporting of inbound calls
VOICE ASSISTANT

Increases the efficiency of the switchboard

Voicebot recognizes patients who have appointments to manage and allows them to reschedule or cancel automatically, directing only those requests that require human intervention to telephone operators. The system allows you to reduce call center volumes and waiting times on line.

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REDIRECTION TO DIGITAL CHANNELS

Incentivize self-service solutions on your digital channels

The Interactive Voice Response (IVR) feature can ask the patient if they prefer to wait in line at the phone or receive an SMS with the link to your digital channels. The invitation link allows the patient to make a simplified registration and book or manage their appointments online.

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APPOINTMENT MANAGEMENT

Reduce the no-show rate

When the phone wait is too long, patients who need to cancel an appointment may not want to wait for their turn and don't cancel, resulting in a no-show. Voicebot allows the patient to reschedule or cancel autonomously the appointment, giving you the opportunity to fill the free slot.

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RECEIVING CALLS 24/7

Increase business opportunities

Approximately 1/3 of calls from patients are made to book a visit. With Voicebot and its redirection to digital channels feature you can recover calls and any reservations that are physiologically lost by the Call Center during peak times or after working hours.

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Ease the load on your Call Center

Fill out the form to book a demo and find out how the TuoTempo Voicebot works, we will contact you as soon as possible.